Frequently Asked Questions
Please read our FAQ before sending us a message.
We ship all our orders out between 1 – 5 business days of being placed. You will receive a confirmation email once your order has been fulfilled and shipped. If you have not received any emails, please check your spam folder.
All orders are shipped with German Postal Service or DHL from Berlin. Although we do our best to get our orders shipped as soon as possible, once they leave our studio, they are at the mercy of the Postal Service. Shipments typically take 3 – 7 business days in Germany, between 1 and 2 weeks in Europe and about 2 to 4 weeks for other international locations. The delivery time might vary depending on your location and specially busy seasons like holidays.
We don’t offer tracking on packages. We want to keep shipping cost as low as possible for you which means your package won’t have a tracking number. If you need a tracking number, please message us before you make your purchase, and we can make that happen.
Definitely! International shipping (outside Germany) can take up to 2 weeks to a month to arrive. If you have waited patiently for your package and it doesn’t arrive in a month, please get in touch with us.
There are very rare occasions; your home country will charge you import fees for shipping products from another country.They are generally collected on delivery but are not affiliated with our business. International customers will be responsible for paying any customs fees, charges, or duties. Please contact your country’s customs department or postal services if you have any questions.
Missing packages are rare, but they do happen. Unfortunately, we cannot issue refunds for unclaimed or undeliverable packages. It is the buyer’s responsibility to put in the right address for the shipping address. If a package is returned as undeliverable, it is the customer’s responsibility to follow up with the shipping carrier.
In the case that the package is damaged during shipping (which is rare because we put a lot of care in packaging your orders), we are always happy to sort something out with you.
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